ISO 9001 Quality Management Principle 3 – Engagement of people

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ISO 9001 Quality Management Principle 3 – Engagement of people

April 10, 2018 Certification ISO Certification 0
ISO 9001 Quality Management Principle 3 – Engagement of people

ISO 9001 Quality Management Principle Number 3 – Engagement of people

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Statement of ISO 9001 Quality Management Principle 3 – Engagement of people:

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value

Rationale:

To manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals. Recognition, empowerment, and enhancement of competence facilitate the engagement of people in achieving the organization’s quality objectives.

Key benefits of ISO 9001 Quality Management Principle 3 – Engagement of people:

• Improved understanding of the organization’s quality objectives by people in the organization and increased motivation to achieve them
• Enhanced involvement of people in improvement activities
• Enhanced personal development, initiatives, and creativity
• Enhanced people satisfaction
• Enhanced trust and collaboration throughout the organization
• Increased attention to shared values and culture throughout the organization
Actions you can take
• Communicate with people to promote understanding of the importance of their individual contribution.
• Promote collaboration throughout the organization.
• Facilitate open discussion and sharing of knowledge and experience.
• Empower people to determine constraints to performance and to take initiatives without fear.
• Recognize and acknowledge people’s contribution, learning, and improvement.
• Enable self-evaluation of performance against personal objectives.
• Conduct surveys to assess people’s satisfaction, communicate the results, and take appropriate actions.
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